In some cases, after importing the demo, you may encounter a 404 error and the homepage of the imported demo might not display. This issue can be easily resolved. Check the following path to ensure the static homepage is set up correctly.

Go to Theme Options > Homepage Settings > Choose “Astatic page” > Select Home Page.

Go to:Dashboard > Settings > Permalink Settings > Set Permalink structure to “Post name”
Then clear your browser cache and check it, if this doesn’t solve the problem, don’t hesitate to get in touch with us through the support tickets.

This error usually occurs when the XML file used for importing demo content is either corrupted, improperly formatted, or inaccessible. The XML file is crucial as it contains the data that needs to be imported (e.g., posts, pages, menus, etc.).

1. “XML” Error:

Common Causes:

• Corrupt XML File: The file might be corrupted during the download or upload process.
• Incorrect File Path: The importer might not be able to locate the XML file if the path is incorrect.
• Server Issues: Sometimes, server settings or limitations can prevent the XML file from being processed correctly.
• Incomplete Download: If the demo data wasn’t fully downloaded, it can lead to an incomplete or corrupted XML file.

How to Fix:

• Redownload the Demo File: Download the demo content again from the source to ensure it’s not corrupted.
• Check File Permissions: Ensure that the XML file has the correct file permissions, allowing it to be read by the server.
• Increase PHP Limits: Sometimes, increasing the PHP limits (such as max_execution_time, memory_limit, and upload_max_filesize) in your hosting settings can help process larger XML files.
• Contact Support: If the issue persists, contact the theme or plugin support for assistance, as they may need to provide a clean XML file or check for compatibility issues.
  
  

2. “Does Not Exist” Error:

This error usually indicates that a required file, resource, or dependency needed for the demo import is missing or cannot be found.

Common Causes:

• Missing Files: The demo content may refer to files or resources that do not exist in the specified location.
• Incorrect Paths: The paths defined in the import configuration may be incorrect or outdated.
• Deleted or Moved Files: Files may have been deleted or moved from the server or hosting environment.
• Plugin Dependencies: Some demos require specific plugins to be installed. If these plugins are not active, the content or components might not exist.
  
  

How to Fix:

• Ensure All Required Plugins Are Installed: Check that all necessary plugins required by the demo are installed and activated.
• Verify File Locations: Double-check the paths or URLs referenced in the demo import configuration to ensure they point to the correct files.
• Reinstall the Demo Content: Try to uninstall and then reinstall the demo content to see if the error resolves itself.
• Check Server Paths: If you have moved the site from one server to another, ensure the paths are updated accordingly.

• Clear Cache: Clear your WordPress and browser cache to ensure you’re not seeing a cached error.
• Check for Theme Updates: Ensure that your Xtra WordPress theme and its associated demo importer tool are up to date, as updates often include fixes for known issues.
• Review Server Logs: Check your server’s error logs for more specific details about why the import is failing, which can provide further insight into the issue.

By addressing these potential issues, you should be able to resolve the “XML” error and the “does not exist” error in your demo importer.

When you try to import a demo and faced following error:

• XML file and cURL error 18, transfer closed with outstanding read data remaining, Please contact with your server/hosting support and ask them to fix cURL issue.

First please make sure your server PHP cURL and allow_url_fopen settings both are ON and works good. Then try again to import a demo. If still have the same problem, Try to restart your server PHP and then try again.

If still facing the same problem it seems your server blocking WP function wp_remote_get() to get and read files. Or your server do not allow the WordPress function from downloading and extracting demo data ZIP file.

Under General > Page 404 you can change page 404 description and button title.

1. Disable Search – In page 404 there is search form that you can disable it.
2. Message – Page 404 description under title.
3. Button – Back to homepage button title.
4. Custom – You can create page and name it 404 and publish it.

• Custom 404 – Go to Dashboard > Pages and create custom page and name it 404 or page-404, then add your content and publish it, WordPress automatically will redirect your 404 to custom page.

The HyperText Transfer Protocol (HTTP) 503 Service Unavailable server error response code indicates that the server is not ready to handle the request.

Common causes are a server that is down for maintenance or that is overloaded. This response should be used for temporary conditions and the Retry-After HTTP header should, if possible, contain the estimated time for the recovery of the service.

Contact your Server / Hosting support about this problem and they can help you to fix the issue.

Still need help? – If still can’t see your website and getting error 500, you can contact with your server support.

Internal Server Error is a general error message that given when no more specific message is suitable. There are a number of causes for a Internal Server Error to display in your web browser. Above is a sample of error message.

There can be a number of reasons for an Internal Server Error, Here are some thing you can do to solve it.

• The most likely issue is a corrupted .htaccess file. Log in to your server root using FTP and rename your .htaccess file to .htaccess_old. Try loading your site to see if this has solved your problem or no. If it works, make sure to visit Settings > Permalinks and reset your Permalinks. This will generate a new .htaccess file for you site
• Try Deactivating all of your Plugins to see if it is a Plugin issue. If you are unable to access your WordPress Administration Screens, deactivate your Plugins via FTP by following these instructions.
• Switch the Theme to the WordPress Default Theme to eliminate any Theme-related problems
• Increase the PHP Memory limit
• Try re-uploading the wp-admin and wp-includes folders from a fresh install of WordPress

According to WordPress requirements make sure you are using PHP 8.3 or above, If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration limits that are set too low to complete the process. You should contact your web host and ask them to increase those limits to a minimum as follows:

• max_execution_time 300
• memory_limit 256M
• post_max_size 16M
• upload_max_filesize 16M

You can verify your PHP configuration limits by installing a simple plugin found here. And you can also check your PHP error logs to see the exact error being returned.

If still have the same problem, Submit a support ticket.

To fix HTTP error 500 on your site, follow this steps:

• Upgrade your server PHP to version 8.3 or at least 8.1
• WordPress recommended PHP 8.3 or greater, You can read here: https://wordpress.org/about/requirements/
• Increase your server PHP memory limit to at least 256M
• Check your server error log file and WordPress debug.log file

If you can’t do it, Contact with your server support and ask for upgrading your PHP to version 8.3 or above and PHP memory limit to 256M

Still need help? – If still can’t see your website and getting error 500, you can contact with your server support.

If you are installing your theme from the WordPress theme installer, but get a message that says “Are you sure you want to do this?” , this means that your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload.

Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. The theme ZIP is about 10 megabytes in size. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.

There are two ways to solve this problem.

• You can either get your web host to increase your upload_max_filesize to 16M.
• You can upload the extracted theme package via an FTP client to wp-content/themes directory.
  
  

You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo().

Recommended PHP configuration limits are as follows:

• max_execution_time 120
• memory_limit 256M
• post_max_size 16M
• upload_max_filesize 16M

They are required for dummy data installation.

• Still need help? – You can contact with our theme support or contact with your server support.

Both PHP errors and Database errors can manifest as a White Screen, a Blank Screen with no information, commonly known as the WordPress White Screen of Death (WSOD).

Generally blank screen issue is related to PHP memory limit of server but for finding and solving this type of problems, Please do this steps one by one and after each step check your site to see problem solved or not.

• Increase your server PHP memory limit to 256M
• Check your server error_log file for any new added errors
• Via FTP rename plugins folder to see if there is conflict with plugins
• Via FTP rename Active theme folder
• Contact theme author about the issue

• Still need help? – Contact with our support or submit a ticket at our support center.

1. Demo data installed correctly, but there’s no imges? You either forgot to import attachments when installing demo data, or your server is configured to not allow incoming attachments. You’ll need to go through the theme, posts, portfolios and set featured images accordingly.
2. Seeing a red warning where a revolution slider should be? You just need to import the demo slider included in your themes demo data folder provided in your package.
3. No Menus?! Help! This is simple, go to appearance -> menus and set your registered menus to a theme location.
4. I’m getting 404 errors on posts & pages! Go to Settings > Permalinks and save permalinks structure.

• Still need help? – Submit a support ticket at https://codevz.ticksty.com/

A common error that can occur when installing a WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet” error message being displayed when uploading or activating the WordPress theme.

This error means you are uploading wrong ZIP file, You need make sure you are uploading xtra.zip file.

Upload the Installable WordPress file via admin area

1. Log in to your WordPress admin area.
2. Browse to Appearance > Themes.
3. Click on ‘Add New’.
4. Click ‘Upload’.
5. Browse and select the theme zip file to ‘Upload’.

Upload Via FTP

1. WordPress files can also be uploaded manually via FTP.
2. Upload the files to /wp-content/themes/ folder on your server.
3. Login to your WordPress admin area to change the theme.
4. Check out the guide on WordPress.org here.

To fix error 404 on post type archive and single posts, Go to Dashboard > Settings > Permalink and once save permalink structure.

• Still facing error 404  – Deactivate all of your 3rd party plugins and only keep activate theme plugins, then again save permalink structure and check your portfolio pages. If still have them same problem, You need to delete your server .htaccess file and try saving permalink again. Finally if still have same problem, you need to contact with your server support.

XTRA theme automatically will detect your custom page 404, Go to Dashboard > Pages > Add New and create a new custom page and set its slug to 404 or page-404 then add your content and publish page or save it as draft.

• Default 404 options  – Go to Theme Options > General > Page 404